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Refund Policy

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MedMyTravel.com
by Crossoris Global Health Pvt Ltd

 

1. Introduction

This Refund Policy outlines the terms under which refunds may be issued for services facilitated by MedMyTravel.com, operated by Crossoris Global Pvt Ltd (“we”, “our”, or “us”).

By using our services, you agree to this Refund Policy.

 

2. Nature of Services

MedMyTravel.com is a medical tourism facilitator. We coordinate:

  • Medical consultations and treatments

  • Travel and accommodation arrangements

  • Support services related to your medical journey

We do not directly provide medical treatment; all procedures are performed by independent healthcare providers.

 

3. Service Fees

  • Any service or facilitation fees charged by MedMyTravel.com are generally non-refundable, unless explicitly stated otherwise in writing.

  • Exceptions may be considered on a case-by-case basis at our sole discretion.

 

4. Refunds for Medical Treatments

  • Payments made toward medical procedures are typically paid directly to hospitals or healthcare providers.

  • Refunds for such payments are governed by the respective hospital or doctor’s refund policy.

  • MedMyTravel.com and Crossoris Global Pvt Ltd are not responsible for processing or guaranteeing such refunds.

 

5. Cancellation by Patient

If you choose to cancel:

  • Prior to travel: Partial refunds may be considered depending on services already rendered

  • After travel arrangements are made: Charges for flights, hotels, visas, or other bookings may be non-refundable or subject to third-party policies

  • After treatment has commenced: No refunds will be applicable

 

6. Cancellation or Changes by Healthcare Provider

In case a hospital or doctor:

  • Cancels or postpones treatment

  • Determines you are not eligible for the procedure after evaluation

Any applicable refunds will be subject to the provider’s policies. We will assist in coordination but do not guarantee refunds.

 

7. Travel & Accommodation Refunds

  • Flights, hotels, and other travel services are subject to third-party cancellation and refund policies

  • MedMyTravel.com is not liable for any losses due to cancellations, delays, or rescheduling

 

8. No Refund in Certain Cases

No refunds will be provided in the following situations:

  • Change of mind after confirmation of services

  • Failure to provide accurate medical information

  • Non-compliance with medical advice or travel requirements

  • No-show for appointments or procedures

 

9. Processing of Refunds

  • Approved refunds (if any) will be processed within 15–30 business days

  • Refunds will be issued via the original mode of payment unless otherwise agreed

  • Any bank charges, currency conversion fees, or transaction fees may be deducted

 

10. Force Majeure

We shall not be liable to provide refunds for delays or cancellations caused by events beyond our control, including but not limited to:

  • Natural disasters

  • Pandemics

  • Government restrictions

  • Travel bans or visa rejections

 

11. Dispute Resolution

In case of disputes related to refunds, we encourage you to contact us first for resolution.

All disputes shall be subject to the jurisdiction of courts in Mumbai, Maharashtra, India.

 

12. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Continued use of our services constitutes acceptance of the updated policy.

 

13. Contact Information

Crossoris Global Health Pvt Ltd
Email: Connect@Crossoris.com , Connect@MedMyTravel.com
Phone: +919967731660
Website: MedMyTravel.com

Last Updated: 20 March 2026

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